Parousya Faith Tap to Pay App
Parousya Faith app allows collectors to take contactless payments using only an iPhone or Android, with no additional hardware required.
Frequently Asked Questions
What is Parousya Faith Tap to Pay? It’s a feature that lets you accept contactless payments directly on your smartphone without extra hardware.
Which devices are compatible?
iPhone: Models XS or newer running iOS 17.5 or later.
Android: NFC-enabled devices running Android 11 or later.
What payment methods are accepted? Apple Pay, Google Pay, Samsung Pay, and contactless cards with NFC chips.
How can I check transaction history or verify a transaction? In the Parousya Faith app, select ‘Transactions’ from the bottom navigation menu to view your transaction history.
The Parousya Faith Tap to Pay app on my iPhone doesn't process transactions? If you’re experiencing issues with processing a transaction using the Parousya Faith Tap to Pay app, please ensure the following:
Active Call Status: Ensure your smartphone is not engaged in a phone call during the transaction. NFC functionality, which is essential for contactless payments, may be disabled during active calls, preventing successful payment processing.
Location Services: To ensures secure payment processing you must allow the app access to your device's location:
iPhone: Open Settings, tap Apps, select Parousya Faith, go to Location Services, and choose While Using the App or Always for access.
The Parousya Faith Tap to Pay app on my Android doesn't process transactions? If you’re experiencing issues with processing a transaction using the Parousya Faith Tap to Pay app, please ensure the following:
Active Call Status: Ensure your smartphone is not engaged in a phone call during the transaction. NFC functionality, which is essential for contactless payments, may be disabled during active calls, preventing successful payment processing.
Location Services: To ensures secure payment processing you must allow the app access to your device's location:
Android: Open Settings, tap Apps, tap All Apps, select Parousya Faith, go to Permissions, tap Location, and choose Allow only while using the app.
NFC Enabled: Open Settings, search NFC, make sure Use NFC is turned on. If you search NFC and see no results, then your Android phone doesn't have the capabilities to process Parousya Faith Tap to Pay payments.
How do I provide a receipt? Parishioners can scan a QR code for a digital receipt or you can email it to them via the Parousya Faith app.
How can I check transaction history or verify a transaction? In the Parousya Faith app, select ‘Transactions’ from the bottom navigation menu to view and search your transaction history.
When is a customer prompted to enter a PIN?
Mastercard transactions: Over $100.
Other cards: Over $200. Note: Some issuers may require a PIN for transactions between $100-$200.
Is customer PIN entry secure? Yes, the app uses built-in security features of your device to protect business and customer data.
Does Parousya Faith Tap to Pay support PIN-required transactions? Yes.
How do I enable accessibility options for PIN entry? On the PIN entry screen, tap ‘Accessibility Options’ to access features like tap counts for numbers and swipe gestures.
Will using the app affect my device’s battery life? No, it shouldn’t have a noticeable impact.
How can I identify a contactless payment card? Look for the EMV® Contactless Indicator on the card.
What if a contactless card isn’t being read? Ensure the card is properly aligned. Hold the card in place for 1-2 seconds to ensure a successful read.
Can I use multiple devices? Yes, a Collector can use multiple devices as long as they use the same Collector account to sign in.
Can I use Parousya Faith Tap to Pay while offline? No, an active Mobile connection (4G or 5G) or wi-fi internet connection is required to process payments securely.
What should I do if I lose my phone? If you lose your phone, get a new device, download the Parousya Faith app, and sign in. Only the registered Collector can access the app, keeping your account secure.
Can multiple users share a single Parousya Faith account? No, for security reasons, each Collector must use their individual account for payment acceptance.
How do I use Parousya Faith Tap to Pay on Android effectively? Tap the back of your Android where the purple circle indicates (usually located in the center or near the top of the back panel, location may vary by model). Hold the card in place for 1-2 seconds to ensure a successful read.
How can I view my transactions? Tap 'Transactions' at the bottom of the home screen.
I accidentally selected “Hide My Email” when signing up for Parousya Faith with Apple ID? To resolve this, delete the Parousya Faith app from “Sign in with Apple” in your iPhone settings and sign in again with “Sign in with Apple,” selecting “Share My Email.” Instructions can be found at https://support.apple.com/en-au/102571.
What if a customer requests a refund? To initiate a refund, contact Parousya at support@parousya.com with the transaction details. Parousya will process the refund and notify you upon completion.
Why isn’t my Android phone recognizing contactless cards? Ensure that NFC is enabled on your device by navigating to Settings, selecting Connected devices or Connections, and toggling on NFC. If the option isn’t available, your device likely does not support NFC and cannot be used for Parousya Faith Tap to Pay.
How do I use Parousya Faith Tap to Pay on iPhone effectively? To use Parousya Faith Tap to Pay effectively on an iPhone, hold the contactless card near the top of your iPhone where the NFC sensor is located (look for the blue sparkles). Make sure the card is properly aligned and hold it in place for 1-2 seconds to ensure a successful read.